A family who was forced to buy healthcare is distraught after their daughter was denied medication because of an Obamacare error.
Shelby Higdon needs her medication, but has been repeatedly denied it because the information in her BlueCross BlueShield health insurance account lists her as a male, not a female.
Recent Stories in Issues
"When it was time to get my medicine, they told that they couldn’t give it to me because on my insurance I was registered as a man," Shelby told WLOS.
Her mother, Kris Hitt Hidgon, shares her daughter’s frustration. She has called healthcare.gov "probably about eight times."
Each time Kris calls healthcare.gov, the website promises her that the problem has been solved, but when the mother and daughter call their insurance company, they receive the same response.
They have painstakingly battled healthcare.gov for over three weeks to have Shelby’s gender changed on her account, but healthcare.gov won’t budge and have been rude to the Higdons.
"They’ve hung up on me, I’ve been put on hold and transferred to somebody who had no clue what I was calling for," Kris said.
Shelby says she filled out the information on the application correctly so it came as a surprise to her when she couldn’t get her medication.
Kris revealed that Shelby’s medication costs "Somewhere between $200 and $300 for her medication. She has to have it or it’s going to cause her to be in pain."
Shelby said she feels "unimportant, like it doesn’t if I get my medicine or not, like it’s not their problem."