Serco, a private contracting firm paid more than $1 billion to process paper Obamacare applications, paid employees to do nothing. They also processed a tiny fraction of the applications they originally projected.
Employees have been coming forward for several months with reports of the contract company's behavior.
In a local report from Missouri's KMOV, Serco employees told reporters they spent their office hours playing Pictionary and 20 Words.
One employee said a supervisor told her she was only expected to process one or two applications a month.
Serco initially testified before Congress that the company was prepared to process an estimated 6.2 million paper applications.
After KMOV filed a Freedom of Information Act request, Serco revealed that they had only processed 271,000 applications–less than 5 percent of what they projected.
According to Serco's contract, the government should have been receiving monthly reports of their application numbers.
Serco was hired to process Obamacare applications in Missouri, Oklahoma, Kentucky, and Arkansas.