An elderly New Mexico woman had her rent check stolen by megaconglomerate Comcast after she accidentally mailed it to them along with her cable payment. The company somehow managed to cash the check even though it wasn't made out to them. They initially refused to refund the money it took and then credited the woman's Comcast account instead, KRQE reports.
Francis Wilson is meticulous about her bills. She has to be. She lives on a very tight budget.
"I have to stretch this money," Wilson said.
The 79-year-old lives on Social Security. So when her senior living rent check disappeared last month, she knew something was wrong.
"Where in God’s name.. I couldn’t think in my mind, where did I send the check? I just couldn’t imagine that it was Comcast," Wilson said.
She soon realized she had enclosed her $235 rent check along with her $20.69 Comcast cable check. She called Comcast and an employee confirmed the company had both checks. In fact, the employee told her, Comcast cashed the rent check even though it wasn’t made out to the massive cable company.
"How did this happen, my God," Wilson said.
Comcast said it wouldn’t give Wilson a reimbursement check. They offered to credit her account, so her basic service would be paid up for much of the year.
After KRQE contacted Comcast, it did finally refund they check it improperly cashed. They also left the credit on her account.
Published under: Comcast