Employees at Serco- an Obamacare processing center in Missouri with a contract worth more than $1.2 billion, are coming forward with stunning accounts of the odd work environment there.
A current employee alleges that there is no work for employees to do, so they often sit idly staring at computer screens.
Serco is supposed to process Obamacare applications, input the data into computers, and complete the sign up process, but the employee told KMOV that weeks could pass without an employee processing an application.
“The main thing is that the Data Entry side does not have hardly any work to do. They’re told to sit at their computers and hit the refresh button every ten minutes- no more than every ten minutes. They’re monitored to hopefully look for an application. Their goals are set to process two applications per month and some people are not even able to do that,” the employee said.
The employee shared that as a contractor, Serco gets paid for the number of people they employ, so they want to hire more workers even though there is not enough work to go around.
A former employee echoed the sentiments of the current employee, writing on a website that Serco “is a JOKE! There is nothing to do- NO WORK.”