Some Florida residents are finding it nearly impossible to cancel their Obamacare insurance plans, WFTV reports.
Andrew Robinson of Orlando signed up for a policy in January, but quickly found a cheaper one and called his carrier to cancel the plan.
More than six weeks later, Robinson still has not been able to terminate the more expensive policy:
He said Florida Blue officials told him if he signed up for the other policy, his Florida Blue policy would cancel automatically, but the exact opposite happened instead.
"[Florida Blue] took the premium two days later and almost wiped out our account," Robinson said.
More than six weeks later, after spending 50-60 hours on the phone, his policy is still not canceled.
Robinson is still waiting for the payment Florida Blue withdrew from his account to be refunded.
"This is taking my patience right to the end. I'm on the verge of exploding," Robinson said.
Robinson said Florida Blue told him they can't cancel his policy unless the marketplace notifies them of his new insurance, but the marketplace told Robinson that's something they can't do.
He’s now considering closing his bank account, which he said will cause all sorts of hassle.
"All this because Florida Blue just won't cancel my account," he said.
A representative with Florida Blue told Brown that she would look into it.
WFTV contacted the Department of Health and Human Services to find out why people are having so much trouble canceling plans they signed up for at Healthcare.gov, but they have not responded.