A Missouri woman spent six weeks trying to unenroll from Obamacare using its "navigators" and online help.
Lesli Hill was stuck talking to multiple Obamacare navigators who would transfer her calls over the month-and-a-half time period, Fox News reported. After being deferred to multiple navigators, both online and by phone, Hill drove to her insurance company in Kansas City to deal with the problem.
Hill's experience stands as a cautionary tale to anyone who, for whatever reason, is trying to bow out of insurance they purchased on the exchanges. Hill's troubles started last fall, after the high-risk pool coverage she had was discontinued due to the health law. For lack of options, she went on the exchange and bought a policy with a $950-a-month premium. [..]
However, shortly afterward Hill, 62, learned she could once again purchase an individual plan -- with better benefits -- outside the exchange. She checked with Blue Cross Blue Shield in early December and was told she'd have to cancel her ObamaCare plan first. [...]
Hill first tried the HealthCare.gov help line, and "literally was on hold for several hours a day," she said. After multiple attempts, without much luck, she tried the online chat. She was redirected back to the help line. The "script" that operators were reading from did not seem to address how someone could actually cancel a plan.