Obamacare Phone, Paper Applications Plagued as Much as Website

Internal memo describes paper applications as allowing 'people to feel like they are moving forward'


Internal administration memos reveal that phone and paper applications for Obamacare are just as glitch-ridden as the websiteGood Morning America reported Monday.

Using those other outlets is not the “quick and easy fix that the White House suggested it would be,” ABC White House correspondent Jonathan Karl said.

Applications over the phone have the same problems as the website, because they use the same computer system. The same portal is used to determine eligibility no matter now an application for health coverage is submitted, according to one memo written by the team charged with fixing the website.

That memo describes filling out the paper application as a way to “buy time,” Karl said. It goes on to read, “The paper applications allow people to feel like they are moving forward … At the end of the day, we are all stuck in the same queue.”